Knowledgebase: Billing
Can I get a refund if I don’t want my shared web hosting or email service anymore?
Posted by Maria Brosnan on 17 June 2016 11:41 AM

We offer a 30 calendar day money back guarantee on our email and web hosting services.  You will be given a refund of the fees paid excluding a NZ$15 administration fee and any domain name registration fees.

If more than 30 days have passed since you purchased the web hosting or email account then no refund for early cancellation will apply.