Knowledgebase: Email
General Email FAQs
Posted by Tim Fisher on 18 January 2019 05:08 PM

Correct Email Client Settings

POP3

Incoming POP3 server host name: mailx.freeparking.co.nz

Secure/Encrypted Connection: Enabled for SSL or SSL/TLS

Port number: 995

IMAP

Incoming IMAP server host name: mailx.freeparking.co.nz

Secure/Encrypted Connection: Enabled for SSL or SSL/TLS

Port number: 993

SMTP

Outgoing SMTP server host name: mailx.freeparking.co.nz

Secure/Encrypted Connection: Enabled for SSL or SSL/TLS

Port number: 465 or 587

Username and password authentication: Enabled and using the same username and password as for the incoming server.

How do I reset an email account password?

Log into your email account control panel at https://mailx.hosts.net.nz/mailadmin/

Click on 'Manage Accounts' from the top menu and then click on the user that you want to change the password for.

Enter the new password into the two password boxes and click the Submit button. If the passwords match and score over 50% on the Stregnth meter the password can be saved. Please note that passwords are case-sensitive, so a password of "abcdefg" is not the same as "Abcdefg".

Click the Submit button to save the password.

Is there a size limit on email attachments I send or receive?

Yes, there is a limit on the maximum message size. Our Spam/Virus filtering system sets a hard limit of 20MB per message. If you would like a lower maximum size, you can change this by logging into your mail admin control panel.

Click on Manage Accounts, and click on the account to modify from the list. Click on “Advanced Options”, and enter the Maximum Message Size you want to receive into the “Maximum Message Size” box and click Submit. Emails over this size will be sent back to the sender with a “Message over maximum allowed size”.

What can I do to reduce the amount of spam I receive?

Reducing the amount of spam you receive can be a tricky thing. There is no one way to reduce the amount of spam that you receive, but you can start with the following:

  • Make sure that you have Spam Filtering turned on and configured correctly in your mail admin control panel.
  • Don’t enter your email address into a website that you don’t trust. You may want to set up a separate account under your domain specifically for this use, so that you don’t get as much spam into your “main” mailbox.
  • Don’t use a catch-all alias.