Knowledgebase : Billing
We offer a 30 calendar day money back guarantee on our email and web hosting services. You will be given a refund of the fees paid excluding a NZ$15 administration fee and any domain name registration fees. If more than 30 days have passed since you pur...
Automatic renewal is available if you have stored a credit card against your account. Choose which services you wish to auto-renew, how long to renew for, and your credit card will be charged on the due date when we process the renewal. You will be sent...
At the time of purchase, you will be presented with payment by either Credit Card, or Online Banking (using POLipay). These payment methods are secure and instant, meaning your services/renewal would be provisioned immediately. While we do accept manual...
At the time of purchase, you will be presented with payment by either Credit Card, or Online Banking (using POLipay). These payment methods are secure and instant, meaning your services/renewal would be provisioned immediately. While we do accept manual...
Domain names can be renewed by logging in to the secure 'My Account' portal on the Freeparking website. Alternatively you can use the quick link in the reminder notice sent by Freeparking. It is also possible to store a credit card against your account an...
The NZ Registry updates once every hour so please allow one hour. If you have renewed an expired Top Level Domain (TLD), please allow up to 48 hours for all services to resume.
Yes, a Tax Invoice will be issued by email 14 days before the due date.
No, unlike some other registrars we did not reduce our domain prices in order to introduce hidden fees. Freeparking will not charge you for misplacing your password, or for posting you an invoice. We also do not charge any redemption fees on your NZ domai...
Yes, from our secure account portal, you will first need to remove the current stored credit card, and then re-add it using your new credit card details.
For services with Automatic Invoice enabled, a pro-forma invoice will be automatically generated between 25 and 30 days prior to the service renewal due date. This invoice is then emailed to you so you can arrange payment. Please note that Automatic Invoi...
Onebill works together with Auto Renewal and Automatic Invoice. Enabling Onebill will automatically renew all services due within 30 days of your first service renewal date, if the service has been set to auto-renew or auto-invoice. This will allow any ...
By default Freeparking does not store your credit card details. If you would like store your credit card against your account, please log in to our secure account portal, and enter your credit card information under the "Details" tab. Credit card details ...
Yes, this will be emailed at the time of purchase.