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Feb
20
Support Updates
Posted by Rowena Barrett on 20 February 2019 12:42 PM

Dear Customer,

Freeparking is in the process of introducing a dynamic new customer service platform (Salesforce) to better support and service our customers moving foward. While we are in the transition phase you may notice some small changes to dashboards or control panels you use regularly. Changes made as follows: 

Support Dashboard change (20/2/19)
Please note, customers are no longer able to login and view the status of their support tickets via this help desk address http://helpdesk.freeparking.co.nz/  We expect to reactivate this service when the new platform is live. In the meantime please contact our support team directly for progress updates if required.

Thank you for your understanding as we transition to our new platform.

Regards,
The Freeparking Support Team


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